Patient Info

Below is a list of our most frequently asked questions. If you have any other queries or concerns, please don’t hesitate to contact one of our clinics.

Q. Do I need a doctor’s referral for physiotherapy treatment?
A. No, physiotherapists are primary providers.  We actively communicate (where appropriate) with our patients GP’s, specialists and other health providers and encourage all our patients to keep in with their own GP.  Certain insurers sometimes do require you to see a GP before authorising physiotherapy treatment.

Q. Is the cost of physiotherapy covered by ACC?
A. Only if the condition was caused by an accident (in most cases this is specific to a particular incident).  Note – please see the ACC specific page – click here

Q. Is the cost of physiotherapy covered by medical insurance?
A. This depends on the patient’s individual policy and we would ask all patients to check with their insurer.

Q. How many treatments are required for my condition?
A. This is a tough question as no two people are alike and many factors impact on the final outcome. For example the type and nature of the injury the severity of the problem, your previous history, your goals, your age and your participation in any rehabilitation.

Q. Do I need to have a “sports injury” to see a physiotherapist?
A. No we treat all people for all sorts of issues from the professional sports person to grandmothers with a fractured wrists. Physiotherapists specialise in getting people moving to the best of there ability.

Q. How long does a treatment session last?
A. Generally the initial treatment lasts between 30 – 40 minutes and follow up sessions are between 20 – 40 minutes.

Q. Should I bring my X-rays with me?
A. Yes and any other relevant medical information also.

Q. What should I wear for treatment?

A. Loose fitting casual clothing is best. Wear shorts if you have a hip, knee or foot injury. We do have shorts and gowns should you not bring yours in.